After coming a hairs breath to achieving Outstanding overall from CQC two years ago I’m delighted to see that Elizabeth Finn’s Rush Court have now achieved it, and retained their Outstanding KLOE’s in Caring and Responsive.
And it’s great to get a mention in the report too (Caring KLOE since you ask):
“The service continued to involve people and staff in the 'Ladder to the Moon' initiative. The purpose of the scheme was to promote an inclusive culture that ensured everyone felt part of the service and were valued and respected. The scheme is recognised as a good practice scheme that involves people, staff and the wider community in developing care that is person-centred and values each person as an individual.”