Outstanding Responsive Care At Ashley Gardens

CQC have rated one of the homes we have been working with in-depth over the past two years as Outstanding in the responsive characteristic, and good overall.

The Ladder to the Moon work has greatly contributed to the Outstanding rating in responsive.
— Jo Mazza. Manager, Ashley Gardens

There are a number of direct references to our work together in the report:

"A team of activity co-ordinators were employed for the service who called themselves the 'Vibrancy team'. We spoke with two people from the team who told us that, when people are first admitted into the service a social and leisure plan is developed. This includes a detailed discussion with the person and their family recording the persons, likes, dislikes, hobbies and interests. People were involved in planning the activities they wanted to participate in on a monthly basis, which was recorded and displayed for people to access. 

At the time of our inspection there was a wall displaying wishes that people had made. We were told that this was the wishing wall and each person who wanted to participate had made a wish, which the 'Vibrancy team' and staff would help come true.... These wishes had been fulfilled with the support of staff and the 'Vibrancy team'. People and their relatives said that these had made people happy.

[They] receive support from a company [Ladder to the Moon] which provides workforce and service development, that enables health and care organisations to develop active, creative, vibrant care services. This project involved training members of the 'Vibrancy team' to embed new ways of working with people. The project also sends a box of different topics on a monthly basis... We observed people in a small group with one staff going through the items and talking about them. People were participating and engaged in the activity and they were smiling and chatty. People were happy to tell us about previous boxes they had received ... This meant that people were benefiting from activities they were interested in and enjoyed."


Ashley Gardens, had first worked with us on a long term culture change project, and have used our Outstanding Activities programme to sustain and maintain the positive effects. CQC have certainly recognised the impact.